Customers face barriers that are not always visible. Our “Welcoming Customers with Disabilities” micro learning is designed to equip retail professionals with the knowledge and practical skills to recognize and respond to the diverse needs of disabled customers, ensuring every interaction is thoughtful and inclusive.
Developed in partnership with Making Space and leaders in the disability community, this course delivers expert insights and actionable strategies you can use right away. From understanding how communication can transform an experience to accessing the tools and resources needed to create a respectful and accessible shopping environment, you’ll be prepared to make a real difference for every customer.
These concepts offer a general overview of the content areas covered in the curriculum. They are not an exhaustive list of the content or its learning objectives but serve to categorize the curriculum for each module.
